Terms and Conditions for Man With Van Collier Row
Man With Van Collier Row provides domestic and commercial moving, delivery and transport services on the terms set out below. These terms apply whenever a customer makes a booking, accepts a quotation, or instructs us to carry out any service. By placing a booking, the customer confirms that they have read, understood and agreed to these man with van Collier Row terms and conditions. For the avoidance of doubt, these terms are intended to set out the basis of service in a clear and fair way, covering the booking process, payment, cancellation, liability, waste handling and the law that governs the agreement.
In these terms, “we”, “us” and “our” refer to the service provider, and “you” or “customer” refer to the person or business making the booking or receiving the service. The phrase man with van service in Collier Row includes transport, loading, unloading, collection, delivery and related labour where agreed in advance. Any variation to these terms must be confirmed in writing or agreed in a clear recorded format. If there is any conflict between a quotation and these terms, these terms will apply unless the quotation specifically states otherwise.
We reserve the right to refuse or cancel a booking where the requested work is unsafe, unlawful, impractical, or materially different from what was described at the time of booking. Customers are responsible for ensuring that all information supplied is accurate, including item sizes, quantities, access restrictions, parking limitations, and any special handling requirements. A man and van Collier Row booking is treated as accepted only when we confirm it by phone, message, email, or another written method. Until confirmation is issued, no firm commitment exists on either side.
Booking Process
Bookings may be requested by providing details of the job, including collection and delivery addresses, preferred date and time, nature of the items, and any additional services needed such as lifting, dismantling, reassembly, or waiting time. Where a quote is based on incomplete or inaccurate information, we may revise the price or decline the job. The customer must tell us in advance if the move involves heavy, fragile, valuable, awkward, hazardous, or oversized items. The booking process for our man with a van Collier Row service is designed to be straightforward, but accuracy is essential so that the service can be planned safely and efficiently.
We may provide an estimate, a fixed quote, or a rate based on time, mileage, load size, or a combination of these factors. Unless stated otherwise, quotations are based on normal access, a lawful load, and the assumption that the job can be completed within the planned scope. If delays occur because of missed information, incorrect addresses, waiting for access, or additional items not previously agreed, extra charges may apply. Any bold or strong statements made during booking about timing, vehicle size, or crew numbers are subject to final operational availability.
It is the customer’s responsibility to ensure that the collection and delivery locations are accessible at the agreed times. This includes making sure that any required parking arrangements, building access permissions, keys, entry codes, lift access, or loading permits have been arranged in advance. If access is delayed, restricted, or denied, we may charge for waiting time, wasted attendance, or an aborted journey. If the service cannot be completed because of circumstances beyond our control, the booking may be treated as cancelled by the customer and the relevant cancellation charges may apply.
Payments and Charges
All prices are quoted in pounds sterling unless otherwise stated. The customer agrees to pay the full amount due for the service, including any agreed extras, waiting time, congestion or parking charges where applicable, and any additional labour reasonably required to complete the work. Unless a separate written arrangement is made, payment is due on completion of the job or before delivery of goods. We may request a deposit for certain bookings, particularly where substantial time is reserved, specialist handling is required, or third-party costs are expected.
Accepted payment methods may include bank transfer, card payment, cash, or another method approved in advance. Where payment is made by bank transfer, funds must clear before the release of goods if we have agreed that prepayment is required. In the event of late payment, we reserve the right to charge reasonable recovery costs and interest where permitted by law. The customer is not entitled to withhold payment because of a dispute unrelated to the service actually provided, although any genuine complaint will be considered in accordance with these man with van Collier Row terms.
Additional charges may arise if the customer changes the scope of work after the booking is confirmed. Examples include extra stops, additional items, more stairs, longer carrying distances, dismantling or reassembly not originally quoted, unscheduled waiting, or access issues that were not disclosed. We may also adjust charges where the service takes longer because items are not ready, packed, or available at the agreed time. Any estimate of duration is given in good faith but is not guaranteed unless explicitly stated as a fixed-time commitment. All charges must be paid in full unless a written dispute regarding the amount due has been raised promptly and reasonably.
Cancellations, Rescheduling and Non-Attendance
Customers may cancel or reschedule a booking by giving reasonable notice. The amount payable on cancellation depends on the notice provided, the amount of time reserved, and whether any costs have already been incurred on the customer’s behalf. If a booking is cancelled at short notice, after dispatch, or when our team is already en route or on site, we may charge a cancellation fee reflecting lost time, fuel, labour, and unrecoverable costs. The customer acknowledges that a man with van service is often scheduled tightly, and late cancellations can prevent us from taking other work.
If the customer is not present, not ready, or unable to proceed at the agreed time, we may wait for a reasonable period before classifying the booking as delayed or aborted. If we are unable to complete the service because the customer cannot be reached, cannot provide access, or has failed to prepare the goods, the booking may be treated as cancelled by the customer. Any deposit paid may be retained to cover administrative and operational losses, to the extent permitted by law. Where we need to reschedule due to our own operational issues, we will use reasonable efforts to find an alternative time.
We may cancel or suspend a booking without liability where performance becomes unsafe, illegal, or impossible due to matters outside our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or strikes affecting transport. If we cancel for reasons within our control, we will either offer a refund of any unearned payment or arrange an alternative appointment, as appropriate. Man with van Collier Row services are provided in good faith, but neither party is entitled to insist on performance where events have made the service unreasonable or impracticable.
Liability and Customer Responsibilities
The customer must ensure that all goods are properly packed, protected, and labelled, unless packing has been separately agreed as part of the service. We are not responsible for damage caused by insufficient packaging, pre-existing faults, hidden defects, unsecured contents, or the inherent weakness of items being moved. The customer must remove or disclose any items that are dangerous, prohibited, illegal, or likely to cause injury or contamination. If such items are discovered during the job, we may stop work immediately and charge for time already spent.
We will take reasonable care when handling goods, but our liability is limited to loss or damage caused directly by our proven negligence. We are not liable for indirect or consequential losses, loss of profit, missed deadlines, emotional distress, or any business interruption arising from the service, except where such exclusion is not permitted by law. Customers are strongly encouraged to arrange adequate insurance for valuable, fragile, or irreplaceable items. Where our liability cannot lawfully be excluded, it will be limited to the minimum extent permitted under applicable UK law.
Customers must make sure that premises are safe for loading and unloading. This includes removing trip hazards where possible, securing pets, providing adequate lighting where needed, and informing us of any health and safety concerns. We may refuse to carry out work if we believe there is a risk to people, property, or vehicles. The customer is responsible for verifying that all items listed for transport are included and that nothing has been left behind. Once goods are delivered and accepted, responsibility for them passes to the customer, save for any rights that cannot be excluded by law.
Waste Regulations and Disposal
Where the service includes disposal, clearance, or removal of unwanted items, the customer must tell us exactly what is to be taken away and whether any item may be classified as waste, recyclable material, electrical equipment, furniture, or hazardous material. We only remove and dispose of waste where it is lawful to do so and where the customer has disclosed the nature of the items in advance. We do not accept responsibility for undeclared hazardous substances, clinical waste, asbestos, chemicals, gas cylinders, batteries, oils, or any other controlled material unless specifically agreed and legally permitted.
Waste-handling services will be carried out in accordance with applicable UK waste regulations, including requirements relating to lawful transfer, transport, segregation, and disposal. The customer confirms that they are entitled to dispose of the items and that no third-party ownership or restrictions apply. If necessary, we may ask the customer to confirm in writing that waste transferred to us is lawfully owned or controlled by them. A man and van Collier Row clearance booking may be refused, paused, or adjusted if the items present a compliance risk or require a specialist licence.
The customer must not place prohibited or incorrectly described items in a load intended for disposal. If an item is found to be restricted or misdeclared, the customer will be responsible for any extra costs, storage, return transport, legal compliance work, or regulatory consequences arising from that item. Any duty to provide documentation, permits, or declarations rests with the customer unless we have expressly agreed to obtain them. We may retain records of waste movements where required by law and may share information with authorities if necessary to comply with our legal obligations.
General Conditions
Any estimate of arrival times is approximate unless a fixed time has been expressly agreed. Delays may happen because of traffic, weather, loading difficulties, access problems, or other operational factors. We will act reasonably and keep the customer informed where practicable. The customer must not ask us to carry out anything unlawful, unsafe, or outside the scope of the booking. If a request would breach these terms or any law, we may refuse it without liability. The customer also agrees not to overload the vehicle, misrepresent goods, or instruct us to take goods that exceed the agreed arrangement.
If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking. The headings are for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context allows, and references to one gender include all genders.
These terms form the entire agreement between the parties in relation to the service, except where a separate written contract or mandatory legal requirement applies. Nothing in these terms is intended to exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. By proceeding with a booking, the customer confirms that they have authority to accept these terms on behalf of themselves or their organisation. Man with van Collier Row aims to provide a reliable and lawful service, and these terms are intended to support a clear, fair, and professional arrangement for both sides.
Governing Law
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably. If the customer is a consumer, nothing in this clause affects any rights or protections that cannot be excluded under applicable consumer law. The same governing law applies to all man with van services provided under this agreement, whether the booking concerns transport, delivery, clearance, or associated labour.
By making a booking, the customer accepts that these terms are intended to govern the relationship between the customer and Man With Van Collier Row for the duration of the agreed service. If there is any uncertainty about the meaning of a term, it will be interpreted in a way that is consistent with applicable law and the overall purpose of the agreement. We recommend that customers read these terms carefully before confirming a booking, as continued use of the service indicates acceptance of the current version.