Man with Van Collier Row Privacy Policy

This Privacy Policy explains how Man with Van Collier Row collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Man with Van Collier Row customers and service users in the Collier Row area and surrounding locations where we provide our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and other relevant data protection laws.

Personal Data We Collect

We collect and process only the personal data that is necessary to provide our man and van and related services. The types of personal data we may collect include:

Identification and contact details, such as your name, postal address, service address, and any alternative contact address you provide.

Communication details, such as your preferred contact methods and information you provide when you contact us to request a quote, make a booking, or ask a question.

Service information, such as details about the items to be moved, pick-up and drop-off locations, access information, preferred dates and times, and any specific instructions you give us.

Booking and transaction data, such as booking references, service history, and payment-related information. We do not store full card details; where payments are processed electronically, this is done through trusted payment processors who handle card details securely on our behalf.

Technical and usage data, where applicable, such as basic information about your use of our website or online tools, including log data and information generated through cookies or similar technologies. This may include your IP address, device details, browser type and pages visited.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this may include:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, managing bookings, delivering our services, arranging access to properties, issuing invoices and handling payments.

Legal obligation. We may process certain personal data where we are required to do so by law, for example for accounting, tax reporting, or to respond to lawful requests from regulatory or law enforcement authorities.

Legitimate interests. We may process personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, protecting our business and preventing fraud, and keeping records of jobs carried out in the Collier Row area.

Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, providing quotes, confirming bookings, planning routes and resources, and carrying out moves and related services.

To communicate with you, including sending service confirmations, updates regarding your booking, and responding to questions or complaints.

To manage payments and billing, including issuing invoices, recording payments, and maintaining financial records.

To manage our business operations, including internal record keeping, monitoring service quality, training, and service improvement.

To comply with legal and regulatory obligations, including maintaining appropriate records and cooperating with lawful requests by authorities.

Where permitted, to send you information about our services that may be relevant to you, and to understand how customers in the Collier Row area use our services so we can improve our offering.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data only where necessary and only with trusted parties who are subject to suitable data protection obligations. These may include:

Service providers and data processors who assist us in delivering our services, such as payment processors, IT and hosting providers, communication service providers and, where relevant, subcontracted drivers or removal teams working on our behalf.

Professional advisers such as accountants or legal advisers, to the extent that they require access to personal data to provide their services to us.

Public authorities, regulators or law enforcement agencies where we are legally required or permitted to share personal data, or where sharing is necessary to protect our rights, property, or safety, or the rights, property or safety of others.

Where we use data processors, they act only on our instructions, are bound by contractual obligations to implement appropriate technical and organisational measures to protect your data, and are not allowed to use your personal data for their own purposes.

International Transfers

Our services are primarily provided within the United Kingdom. If we ever transfer your personal data to countries outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws, such as using standard contractual clauses or transferring data only to countries that have been formally recognised as providing an adequate level of data protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, to comply with legal and regulatory requirements, to resolve disputes and to enforce our agreements.

In general, we keep customer and booking records for a period that allows us to respond to queries, manage repeat work in the Collier Row area, and comply with tax and accounting obligations. After the relevant retention period expires, we will delete or irreversibly anonymise your personal data in a secure manner.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, destruction or damage. These measures may include controlled access to records, secure storage, the use of reputable service providers, and limiting access to personal data to staff and contractors who need it to perform their duties.

While we take reasonable steps to protect your data, no system can be completely secure. You should take care when transmitting information to us and ensure that any devices or systems you use are also appropriately protected.

Your Data Protection Rights

Under data protection law, you have several important rights in relation to your personal data. These include:

The right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain additional information.

The right to rectification. You have the right to ask us to correct personal data that is inaccurate or to complete information that is incomplete.

The right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.

The right to restrict processing. You have the right in some cases to ask us to suspend the processing of your personal data, for example while we consider a request to rectify or erase your data.

The right to object. You may have the right to object to our processing of your personal data where we are relying on legitimate interests, including any profiling. You also have the right to object at any time to the processing of your personal data for direct marketing.

The right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.

The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

The right to lodge a complaint. You have the right to lodge a complaint with a data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in the Collier Row area we serve, in the technologies we use, or in applicable laws and regulations. When we update the policy, we will revise the date of the latest version and make the updated version available to customers.

We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.