Man with Van Collier Row Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Collier Row provides removal and related services within the United Kingdom. By making a booking, confirming a quotation or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our: Man with Van Collier Row, providing removal and associated services.
1.2 You, your: The individual, company or organisation purchasing or using our services.
1.3 Services: Any removal, transportation, loading, unloading, packing, unpacking or related work carried out by us.
1.4 Vehicle: Any van or other vehicle used by us to perform the services.
1.5 Job: A specific booking or work order accepted by us.
1.6 Goods: All furniture, personal belongings, equipment and any other items that you ask us to handle, transport or store.
2. Scope of Services
2.1 We provide man and van and small-scale removal services, including but not limited to domestic and light commercial moves, collection and delivery of items, and short-distance transport of goods.
2.2 Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture systems, or any specialist handling requiring certified tradespeople.
2.3 Any indication of timings, number of staff or vehicles is an estimate only and may be varied by us where reasonably necessary, for example due to traffic, access conditions or the volume of goods.
3. Booking Process
3.1 Bookings may be made by request and are only confirmed when we have accepted the booking and you have agreed to the quoted price and key details, including the date, time, addresses and any special requirements.
3.2 When requesting a quotation, you must provide accurate and complete information about the goods to be moved, access conditions at all locations, parking restrictions, floor levels, presence of lifts, and any items requiring special handling.
3.3 Quotations are based on the information you provide. If we arrive to find that the job is materially different, we may adjust the price, modify the scope of work or, in extreme cases, decline to carry out the job.
3.4 Quotations are valid for a limited period as stated at the time of issue. If no period is stated, a quotation will normally be valid for 14 days from the date of issue, subject to availability.
3.5 By confirming a booking, you warrant that you are the owner of the goods or have the full authority of the owner to enter into a contract for the services relating to those goods.
4. Access, Parking and Your Responsibilities
4.1 You are responsible for ensuring suitable, legal and safe access for our vehicle and team at all relevant addresses, including making any necessary arrangements for parking and permits where required.
4.2 If parking restrictions apply, you must arrange any permits or pay any applicable charges in advance. Any penalty charge notices or similar fines incurred directly as a result of inadequate parking arrangements may be added to your final bill.
4.3 You must ensure that the premises are safe for our staff, free from hazards, and that passageways, staircases and entrances are clear for the movement of goods.
4.4 You must be present, or have an authorised representative present, at all times during loading and unloading, to give instructions, oversee the work and sign any documentation required at completion.
5. Packing, Preparation and Prohibited Items
5.1 Unless specifically agreed as part of the services, you are responsible for packing and preparing your goods in suitable containers and protecting delicate items.
5.2 We may refuse to carry any item which, in our reasonable opinion, is unsafe, illegal, or unsuitable for transport. This includes but is not limited to:
(a) Hazardous materials, flammable substances, explosives or compressed gases.
(b) Live animals, plants or perishable goods.
(c) Cash, jewellery, watches, securities, important documents, or items of exceptional value.
5.3 If you include any prohibited or hazardous items without our knowledge and consent, you do so entirely at your own risk and you will be responsible for any loss, damage, liability or expense arising from such inclusion.
6. Pricing and Payment Terms
6.1 Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed with you at the time of booking.
6.2 Prices are based on normal working conditions and the assumption of reasonable access and accurate information provided by you. Additional charges may apply where:
(a) There are delays outside our control, such as waiting for keys, extended loading times due to access issues, or last-minute changes to addresses.
(b) There is a substantial increase in the volume of goods or the labour required compared with the original quotation.
(c) Work extends beyond the agreed time due to circumstances not caused by us.
6.3 Unless otherwise agreed in advance, payment is due in full on completion of the job, and before the vehicle is unloaded at the final destination.
6.4 We may require a deposit to secure your booking. Any deposit amount, payment method and due date will be confirmed at the time of booking.
6.5 If payment is not made when due, we reserve the right to:
(a) Withhold delivery of goods until full payment has been received.
(b) Charge reasonable interest on overdue sums at the applicable statutory rate.
(c) Recover from you all reasonable costs incurred in obtaining payment, including debt recovery and legal costs.
7. Cancellations and Changes
7.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible.
7.2 We operate the following standard cancellation terms, unless otherwise agreed in writing:
(a) More than 72 hours before the scheduled start time: Any deposit paid may be refundable or transferable at our discretion.
(b) Between 24 and 72 hours before the scheduled start time: We may retain part or all of any deposit to cover loss of business and administration costs.
(c) Less than 24 hours before the scheduled start time or on arrival at the job where the work cannot proceed due to your act or omission: We may charge a cancellation fee up to the full quoted amount.
7.3 Any request to significantly change the date, time, destinations or scope of work may be treated as a cancellation and rebooking, at our discretion.
7.4 We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or legal restrictions. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the services. However, we are not liable for any loss or damage where:
(a) It arises from your failure to prepare, pack or secure goods appropriately.
(b) It results from inaccurate or incomplete information provided by you.
(c) Goods are inherently fragile, or damaged due to normal movement, vibration or handling that could not reasonably be avoided.
(d) Loss or damage occurs before loading or after unloading has been completed and we have left the premises.
8.2 We are not liable for loss of profits, loss of business, consequential or indirect loss, or any loss that was not reasonably foreseeable at the time the contract was formed.
8.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to a fair assessment of condition and age, and subject to any specific written limit agreed with you in advance.
8.4 You must inform us in writing of any loss or damage as soon as reasonably practicable, and in any event within 7 days of completion of the job, providing full details and evidence where available. Failure to notify us within this period may prejudice your claim.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
9. Delays, Waiting Time and Storage
9.1 We are not responsible for delays caused by traffic, road closures, adverse weather, industrial action, or other events outside our reasonable control.
9.2 If we are required to wait due to circumstances not caused by us, such as waiting for keys or access to premises, we reserve the right to charge a waiting time fee at our prevailing hourly rate.
9.3 We do not normally provide long-term storage. If goods need to be stored temporarily because the job cannot be completed on the agreed day due to your act or omission, you will be responsible for any storage and additional handling costs incurred.
10. Waste Regulations and Disposal
10.1 We comply with applicable UK waste and environmental regulations. We are not a waste carrier for general rubbish or construction debris unless specifically agreed as part of a separate service.
10.2 We will not remove or dispose of:
(a) Household refuse, black bags of rubbish or fly-tipped material.
(b) Hazardous or controlled waste, including chemicals, oils, asbestos, paint or clinical waste.
10.3 If you request us to dispose of unwanted items as part of a removal service, we will do so in accordance with relevant regulations where this is within our authorised scope. Any applicable disposal fees will be charged to you.
10.4 You must not instruct us to dispose of items illegally. If you do, you will be fully responsible for any fines, penalties or costs arising, and you agree to indemnify us for any loss we suffer as a result.
11. Insurance and Your Own Cover
11.1 We take reasonable care when handling and transporting your goods, but our standard charges do not include additional insurance cover beyond any basic protection provided under our business policies.
11.2 You are strongly advised to arrange your own insurance cover for high-value or particularly fragile items, and to ensure that any existing home or business policies provide adequate protection during removal and transit.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible so that we have an opportunity to resolve it on the day.
12.2 If the matter is not resolved to your satisfaction, you may submit a written complaint providing full details of the job, the issues encountered and the outcome you are seeking. We will aim to respond within a reasonable time and may request additional information.
12.3 We will make reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved directly between us, either party may seek remedies through the UK courts.
13. Data Protection and Privacy
13.1 We will collect and use personal information only to the extent necessary to manage your booking, deliver the services, handle payments and deal with any queries or disputes.
13.2 We will take reasonable steps to protect your personal data and will not sell your details to third parties. We may share your information with service providers or authorities where this is necessary to perform the contract or comply with legal obligations.
14. Variation of Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular job.
14.2 Any variation to these Terms and Conditions requested by you will only be effective if agreed by us in writing.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By booking or using the services of Man with Van Collier Row, you confirm that you have read, understood and agreed to these Terms and Conditions.
